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                                    MONTHLY SERVICE QUALITY REPORT

                                    Monthly updates for our service quality

                                    HOMEInformation CenterMonthly Service Quality Report

                                    2019 Truck Queuing Time (Intl. 60mins) Intl. Import VCT Completion Time(60 mins) Domestic inbound shipments break down (3hrs) Break Down for Intl. Gen Cargo (5/7hrs) Break Down for Intl. PER Cargo (3hrs) Break Down for Intl. Express Cargo (90 mins) Check in time for Intl. BUP (60 mins) Intl Export Cargo Mishandling Ratio (less than 2%)
                                    JAN T1 98.9% 99.71% - 100% 100% 99.67% 100% 0.1%
                                    T2 99.59% 99.95% 100% 100% 100% 100% 100% 0%
                                    T3 99.8% 100% - 100% 100% 100% 100% 0%
                                    FEB T1 96.91% 99.64% - 99.97% 100% 100% 100% 0.09%
                                    T2 99.09% 99.93% 99.86% 100% 100% 100% 100% 0%
                                    T3 97.26% 99.93% - 100% 100% 100% 100% 0%
                                    MAR T1 99% 99.89% - 100% 100% 99.67% 99.46% 0.1%
                                    T2 99.92% 99.97% 99.96% 100% 100% 99.41% 99.31% 0%
                                    T3 99.93% 100% - 100% 100% 99.94% 99.94% 0%
                                    APR T1 99.66% 99.89% - 99.97% 99.94% 100% 100% 0.09%
                                    T2 99.92% 100% 99.98% 100% 99.64% 100% 99.54% 0%
                                    T3 99.89% 100% - 100% 100% 99.81% 99.93% 0%
                                    MAY T1 99.35% 99.88% - 100% 100% 99.91% 100% 0.08%
                                    T2 99.96% 100% 100% 100% 100% 100% 100% 0%
                                    T3 99.91% 99.99% - 100% 100% 100% 100% 0%
                                    JUN T1 - - - - - - - -
                                    T2 - - - - - - - -
                                    T3 - - - - - - - -

                                    Definition:

                                    • 1. Intl Export Truck Queuing Time

                                      Time between agent gets VCT and truck number called for cargo delivery

                                    • 2. Intl Import VCT Completion Time

                                      Time between VCT scanned for delivery and VCT scanned again for delivery finish

                                    • 3. Domestic Inbound shipments breakdown

                                      Time between domestic cargo acceptance at airside (last unit) and breakdown finished

                                    • 4. Break Down for Intl General Cargo

                                      Time between General Cargo acceptance at airside (last unit) and breakdown completed

                                    • 5. Break Down for Intl Perishable Cargo

                                      Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

                                    • 6. Break Down for Intl Express Cargo

                                      Time between Express Cargo acceptance at airside (last unit) and breakdown completed

                                    • 7. Check in time for BUP (Intl. shipment)

                                      Time between BUP acceptance at airside and check-in completed

                                    • 8. Break-Down Time for PIL Cargo, Intl.

                                      Time between All Cargo acceptance at airside (last unit) and breakdown finish of Pharma.

                                    • 9. Intl Export Cargo Mishandling Ratio

                                      Percentage of mishandled export shipments

                                    pk10100本金滚雪球
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