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                                    CUSTOMER SURVEY REPORT

                                    Listen to voices of Customers, improve service quality

                                    HOMEInformation CenterCustomer Survey Report

                                    Twice a year, we carries out interviews with our international airline customers to learn about their satisfaction with PACTL's services in Warehouse and Documentation.

                                    The results of the last two surveys are displayed below:

                                    (1=very unsatisfied / 2=unsatisfied /4=satisfied /5=very satisfied)

                                    IMPORT

                                    I1: Import goods breakdown
                                    I2: Import goods delivery
                                    I3: AWB delivery
                                    I4: Filing system for customer
                                    I5: Tracing
                                    I6: Automatic SITA messaging
                                    I7: Helpfulness
                                    I8: Competence
                                    I9: Politeness
                                    I10: Others

                                    EXPORT

                                    E1: Goods acceptance
                                    E2: Palletizing
                                    E3: Hand-over time to G.H
                                    E4: AWB acceptance
                                    E5: Manifesting
                                    E6: Dead Load Weight Statement
                                    E7: FFM/UCM/SCM/others
                                    E8: Tracing
                                    E9: Helpfulness
                                    E10: Competence
                                    E11: Politeness
                                    E12: Others

                                    TRUCKING&TRANSFER

                                    T1: Feedback of booking
                                    T2: Handling time
                                    T3: Information for customers
                                    T4: Filing system for customers
                                    T5: Tracing
                                    T6: Helpfulness
                                    T7: Competence
                                    T8: Politeness
                                    T9: Others

                                    MARKETING

                                    M1: Assitance provided o customer
                                    M2: Claims/complains handling
                                    M3: Inquiry feedback
                                    M4: Flight schedule updates
                                    M5: Helpfulness
                                    M6: Competence
                                    M7: Politeness
                                    M8: Others

                                    pk10100本金滚雪球
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